Simple Message Transport Protocol (SMTP) is used to send e-mail from your computer to your intended recipient. Unlike some other companies, Beantree's secure SMTP service enforces that you login with your account to send your e-mail. Thus when you connect to our SMTP server and send your message, the responsibility of the delivery of that message transfers from your PC to our system. Our email server will thus try to deliver that message to all applicable recipients. If this is not possible right away, your message is queued and delivery will be attempted periodically for 6 hours before being returned to you.
If your primary domain name you receive e-mail is called mydomain.com, you should set your email software to send e-mail using the servername mail.mydomain.com
Due to the nature of early SMTP servers which did not enforce a login, some of the larger Internet access providers filter traffic destined for SMTP servers. This is to prevent the abuse of these systems to send unsolicited commercial email (UCE). Thus, despite Beantree ensuring secure access to our email systems it may still be necessary for you to configure your e-mail to send out using your Internet service provider's e-mail server. In this case, you would need to use their server name (instead of mail.mydomain.com) in the SMTP section of the configuration for your email program. In such a case, in order to send mail you would need to use the username / password they give you. For specific questions, please contact us.