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Support > SMTP Access
Simple Message Transport Protocol (SMTP) is used to send
e-mail from your computer to your intended recipient. Unlike
some other companies, Beantree's secure SMTP service enforces
that you login with your account to send your e-mail. Thus
when you connect to our SMTP server and send your message,
the responsibility of the delivery of that message transfers
from your PC to our system. Our email server will thus try
to deliver that message to all applicable recipients. If this
is not possible right away, your message is queued and delivery
will be attempted periodically for 6 hours before being
returned to you.
If your primary domain name you receive e-mail is called
mydomain.com, you should set your email software to send e-mail
using the servername mail.mydomain.com
Due to the nature of early SMTP servers which did not enforce
a login, some of the larger Internet access providers filter
traffic destined for SMTP servers. This is to prevent the
abuse of these systems to send unsolicited commercial email
(UCE). Thus, despite Beantree ensuring secure access to our
email systems it may still be necessary for you to configure
your e-mail to send out using your Internet service provider's e-mail
server. In this case, you would need to use their server name
(instead of mail.mydomain.com) in the SMTP section of the
configuration for your email program. In such a case, in order
to send mail you
would need to use the username / password they give you.
For specific questions, please contact
us.
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